FAQs

Shipping

Delivery Lead-Times:

Delivery timeframes can vary on the specific product ordered. Standard delivery times are given as an estimate only, and can vary or can occasionally be subject to manufacturer delays.

Please feel free to contact us to check on the status of your order at anytime.

With large items we aim to deliver within four to eight weeks however this may be extended due to production times.

With smaller items our estimated shipping times range between one to four weeks.

Rugs and Artwork will take an estimated 5-7 days to deliver from date of shipment.

International Shipping

Products shipped internationally may be subject to a customs fee based on your specific country will be liable by the customer. Please ensure you check with your local customs before ordering. 

We provide discounts on large international orders when applicable.

We are not responsible for the return of any goods or import penalties due to delays in customs.

Larger items will be sent via sea for complete protection and to avoid damage. We will be able to provide full details of the voyager and container for you to track the products. 

Returns

Our return policy lasts 30 days for non bespoke items.

If your item is damaged we will offer full refund on all returns once returned to us within 30 days.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To return your product, contact us using our contact page and we will provide you with our current return address.